Customer Proprietary Network Information Frequently Asked Questions

Q1. What is CPNI?

A. Customer Proprietary Network Information (CPNI) is information created by virtue of the relationship between a carrier and a customer, including the quantity, technical configuration, type, destination, location, and amount of use of a customer's telecommunications services purchased (including specific calls a customer makes and receives) and related local and toll billing information. It does not include published information such as one's name, address or telephone number.

Q2. Why does Verizon Wireless need my consent?

A. Verizon Wireless needs to share your CPNI with our affiliates, agents and parent companies in order to better provide to you the full range of the Verizon Companies' communications related products and services. The Federal Communications Commission requires that we obtain your consent to do so.

Q3. If I give my consent, what can Verizon Wireless do with my information?

A. With your consent, Verizon Wireless will be able to share your CPNI with our affiliates, agents and parent companies. Sharing such information will enable us to collaborate on how to better serve your telecommunications needs.

Q4. Can I change my mind about giving consent?

A. A customer has the right at any time to withdraw its previously-given permission to share CPNI by notifying Verizon Wireless via fax to 866-745-4661 or email to cpni-notices@verizonwireless.com.

Q5. How am I affected if I decide not to provide my consent?

A. The inability to share your CPNI may make it more difficult for Verizon Wireless to work with our affiliates to offer you new communications-related products and services in the future. However, your decision to disallow the sharing of CPNI will not affect the services that you currently obtain from the Verizon companies.