EROES DATASCAPE WPP SCHEDULE TIMECARDS PHONEPRC VZW.COM COVERAGE WW.BIZ WILSON ANT PHONESCP B. BUCKS
July DAPC
NEW		 DAPC
EXISTING 		DAPC
TOTAL
VIR $14.37 $12.44 $13.01
HIB $9.99 $5.00 $6.66
GOAL $15.00 $12.00 $13.50
Numbers as of: July. 25, 10
**IMPORTANT REBATE FORM CHANGES JUNE 28!!
Customer Agreement will be required instead of store receipt! Make sure this is included when giving customers the rebate form
Select Customers for Early Upgrade:
Customers that show eligible in Next Best Activity in E*ROES can upgrade early.
The promo runs from 5-20 to 6-30-10. Call to COOS is required.
VZ Navigator 1 Month Free
VZ Nav is Free for the first month until June 30, 2010.
Great for people on the Go who need directions.
POSTPAY PHONES FOR PREPAY:
Simple Feature phones can be used for prepay.
3G Multimedia phones not req. data plan can be used.
3G Smartphones cannot be used.
MOTOROLA DROID UPDATE RELEASED:
Verizon Release an Enhancement to improve the Droid's Stability, Battery, Camera, Audio, Speakerphone, GPS, SMS and MMS, and more.
BLACKBERRY SOFTWARE UPDATES:
a new Blackberry Storm software update is available at verizonwireless.com/storm
See Verizon Resources below for the link.
DRIODS NOT YET MBB COMPATIBLE:
The Droids are not yet Mobile Broadband Compatible
Recommend other MBB options for these customers.
MY MEDIA RETRIEVAL INFO:
Customers can get back their ringtones, games, and other apps. Warr. Replcmt - 1 time free dwnld of apps/rgtns. Upgrades must repurchase.
NEW PREPAID EXPIRATION TIERS:
The Prepaid Lengths have now changed
$30-$74.99 Was: 60 days Now: 90 days
$75-$99.99 Was: 90 days Now: 180 days
All other plans remain the same.
Friends and Family Referral Rewards
A referral program has been revamped to reward both the referring person and the new customers through
My Verizon.


 

Agent Hotline (Activations)
(888) 866-6924
Fast Options: Press 3, Then 1.
Virginia: 6347501
Hibbing: 6471901
Press 1 : Prepaid Activations
Press 2 : Manual Review for Upgrade App or Credit Check
Press 3: Activations & Non-Technical Support , Run Credit Check, or ErOES Issues
Press 4 : Technical Support
ENTER MOBILE NUMBER OF CUSTOMER
>> 1 - Voice Troubleshooting
>> 2 - TXT, PIX, FLIX, GET IT NOW, PTT, Mobile Web
>> 3 - Blackberry, PDA, Email, WRLS Sync.
>> 4 - VCAST, VZNAVIGATOR
>> 5 - MAC SUPPORT VZACCESS, mifi
>> 6 - DATA CARDS, VZ ACCESS Support
>> 7 - Field Force Manager, Chaperone
>> 8 - VZ Hosted EMAIL
>> 9 - Good Mobile Messaging

------------------------------------------
Customer Service Prompt Overview:

800-922-0204
1. Changes to account or equipment
2. Bal. Min. Data. Pmt
3. Technical Support
4. Suspend phone, find store, Other Options
>>1. Temp. suspend lost/stolen phone
>>2. Activate new phone or reconnect lost stolen phone
>>3. Int'l Services
>>4. Locate a Store
>>5. Other Questions
>>0. Speak to Customer Service Rep.

------------------------------------------

WPP Claims Center: (888)980-8894
TrackAClaim.com

Coverage up to $1000.00:

Agent Login: GMN1654
GWG Program Questions Contact:
ALLEN: (631)686-1432

Virginia Store (AID:82403 : OUT:M3475)
1454 S 12th Ave
Virginia, MN 55792
(218) 741-1100 (DMO:290-7350)

Hibbing Store (AID:85872 : OUT:M4719)
2516 E. Beltline (Greysher)
Hibbing, MN 55746
(218) 262-6650 (DMO:290-3037)

Verizon Is Pushing Out the Motorola Droid Update>
verizonwireless.com/droidsupport


PERSONAL/TRAINING LINKS:

THINK LG

Current Weather Radar:


PORTING | VZAM.NET

Customer Service:
(800) 922-0204 (see Prompt Overview>>)
FINANCIAL SERVICES(Past Due Accts.):
(866) 266-1445
LIFELINE CUSTOMER SERVICE
(800) 924-0585

**ONLINE VERIZON BILLPAY**
AUTOPAY IVR: (866) 868-3882

PREPAID CUSTOMER SERVICE
(888) 294-6804

(888) 881-2622
PHONE CLAIM.COM

Field Replacement Unit (Warranty./Tech Support)
(866) 406-5154

Field Replacement Unit/Warranty ACTIVATION
(877) 807-4646

ASSUMPTION OF LIABILITY
(888) 832-4540
QWEST BILLING COMBINING

BUSINESS EMPLOYEE DISCOUNTS





IMPORTANT CHANGES TO REBATE FORMS COMING JUNE 28TH! CUSTOMERS WILL BE REQUIRED TO SEND IN CUSTOMER AGREEMENT INSTEAD OF STORE RECEIPT.


NEW!! VERIZON REBATE FORMS**
(7-18to9-6-10)

NEW!! VERIZON REBATE FORMS**
(6-28to7-17-10)

NEW!! VERIZON REBATE FORMS**
(6-21to6-27-10)

NEW!! VERIZON REBATE FORMS
**NETWORK EXTENDER REBATE **
(4-15to8-31-10)

VERIZON REBATE FORMS**
(5-10to6-20-10)

 

 

BLACKBERRY SOFTWARE UPDATE

VZW INTERACTIVE DISPLAY WEBSITE

VZW CONTRACT CHANGE FAX #
412-266-3675

- ONSTAR.COM
(888) 466-7827

 

 

Cage Count Phone Inventory Sheet

New Employment Applications (Job Forms)

TOPAZ Signature Pad Support:
Computime North America Computime, Inc.
(800) 423 8826 computimeonline.com

WW Return Forms

PHONE ACCESSERIES:
OFFWIRE ACCESSORIES ETERNITY WRLS
Wireless Xcesseries GRP

 

 

 

 

    
John Kinnunen
H - (218) 984-3655
C - (218) 290-1234
Walt Koski
H - (218) 741-3443
C - (218) 750-9567
Rose Brandt
C - (218) 929-4024
John Johnson
johnj@verizonwireless.com
C - (612) 390-7165
F - (847) 619-8264
Chuck Kinnunen
H - (218) 984-2672
C - (218) 290-6768
Matt Bird
H - (218) 741-4954
C - (218) 780-3925
Cassie Soderbeck
C - (218) 750-3495
James Malmborg
C - (218) 290-5924
Daryn Luukonen
H - (218) 741-3034
C - (218) 290-2496